Frequently asked questions

Yes, completely. Confidentiality is the heart of our work: your case notes are stored encrypted, only the specialists handling your case can see them, your request is known by a reference number that never shows your name, and we never share your details.

Usually between 45 and 60 minutes depending on the service. The length is shown on each service page and in the booking summary before you send your request.

It depends on the service and the branch. The price is shown on each service page, when you choose a branch while booking, and in the booking summary and confirmation — no surprises.

Both: when booking you choose an in-person session at the branch or a remote one (video or phone), and the branch sends you the call details beforehand. A few services are in person only — the booking form shows it.

Yes. Meet our consultants on the "Our consultants" page, then pick a preferred consultant in the last booking step or from their profile; the centre confirms it with your appointment. If you don't choose, the centre matches you with the best fit.

Yes — from the private link you receive with your reference number, up to 24 hours before the appointment. After that, please contact the branch directly.

You pay at the branch when you attend. For remote sessions, the branch sends you the payment details together with the call details before your appointment.

For questions about insurance cover, contact us on WhatsApp or our contact number before booking and we will explain what is possible.

Yes — you can book for a family member and leave the right contact details. It is best if the person is aware of and agrees to the appointment; for children's sessions a parent or guardian attends.

No. Counselling is a safe space to understand what you are going through — worry, stress, sadness or relationship difficulties — and to deal with it in practical steps. Many people who come to us are facing ordinary life situations and simply want specialist support.

On the "Book your session" page choose the service, then the branch and session type (in person or remote), then a day and time, and leave your contact details. You get a reference number straight away and the centre contacts you to confirm. You can also book on WhatsApp or by calling our contact number 058 339 9284.

After you send your request, the branch team reviews it and contacts you to confirm, using the contact method you chose. If you gave an email address, you also get a confirmation email.

We have branches in Riyadh, Jeddah and Taif in Saudi Arabia, and in Doha, Dubai and London. Addresses, opening hours and maps are on the Branches page.

Qualified counsellors and specialists in family, psychological and educational counselling, drawing on social work and psychology.

We offer nineteen internationally recognised psychological, educational and social assessments — see the Assessments page. Your specialist decides which suit your case.

Yes — we offer dedicated counselling for children and teenagers with specialists, with parents taking part in sessions when needed.

We offer free consultations for people in special circumstances. Contact the branch to find out how it works.

Sessions are held in Arabic; sessions in English are available at our London branch.

The centre does not provide emergency services. If you or a family member are in danger, call your local emergency number or go to the nearest hospital right away.